Enhanced VoIP service by AT&T
October 22, 2008
It is a known fact about the popularity and fame of VoIP. However, one does not realise a reliable brand behind the service. One has to make a wise decision regarding the company that provides VoIP. AT&T in indeed a name that can be trusted blind folded in this case. The company is able to provide better customer service by taking care of certain factors such as employee productivity and reduce operational expenses. This one is ideal for the business sectors since it covers coverage to other distant branches to workers at call centre enabling effective communication. With this system you can keep with the time and go ahead of your business rivals.
Couple of VoIP types are discussed below that will ensure what to choose and what not to choose.
• Network based VoIP
This package is ideal for those who want to reduce the lower up front costs at the same time reap almost all the benefits of VoIP. This is achieved when the IP phone telephone features are delivered by the networks. It offers more convenience of use at relatively low price.
With this service large business enterprises can control their own voice applications at the same time boosting the voice quality which in turn offers better results. It allows you to maintain relations and bring in peace and harmony among the employees and customers. In short this one can be relied and is very flexible in usage thereby solving related problems to a large extent. Thus you can manage the immediate growth easily; hard ware problems can be sorted out, comparatively less customer assistant employees and operating cost can be calculated beforehand.
Services which come along this Network based VoIP are included in the following paragraphs.
Business in a box- new concept
If you are struggling to keep in touch and connected with your nearby business locations, then this service may come very handy. It fulfils the needs such as VoIP, managed internet service, router, LAN switch, IP, VPN, firewall, analogue gateway, survivability on outbound calling and WiFi data access.
IP flexible reach – an exclusive deal
AT&T has introduced IP flexible reach that is completely handled by voice over communication solution. This allows you to widen the boundaries by making inbound and outbound calling on the data network. It offers international reach for US sites as well as local and long distance calls.
IP toll free service
With this service you are entitled to free assistance for US sites on your data network. It is born out of PSTN network and later on transferred to the AT&T MPLS network in order to be delivered through IP.
Voice DNA
Effective communication is achieved between the subordinates and superiors with the provision of this service. This works quiet well with that of the customers too.
• Premises based VoIP
Another type of VoIP facilitated by AT&T is premises based VoIP which works well in converged networks. Like the other service this one offers control and flexibility but at a large extent. It enables you to draw out the acquisition cost, control over the purchase, installation and operation in person, maintenance and improvement of in house expertise, achieving specialised applications.
Added service that comes along with this premises based services are mentioned below.
Enhanced IP telephony and LAN management
The employees are linked from all over the enterprise and thus a healthy balance is provided. This allows you to keep the spirits of the employees high and achieves goal easily. AT&T has well thought about this service and has inculcated along with the premises based plan.
